Shipping, Delivery & Returns

Shipping

Sale items are held in stock and are ready for dispatch within three working days. 

Items in my monthly shop updates are also held in stock and are ready for dispatch within three working days. 

You will be emailed an estimated dispatch date shortly after placing your order, and I will always keep you informed of the progress of your order.

If you need something urgently I will always do my best to help. Please contact me before placing your order.

Jewellery purchased as a gift can be wrapped, a personalised message added to a gift tag and sent directly to the recipients address. Please contact me once you have placed your order if you wish to add this option. 

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Postage

Orders below £50.00 - £3.50 within the UK

Orders above £50.00 - free shipping within the UK  

International - £5.00

UK orders of £70 and above are sent by Royal Mail Special Delivery as standard. This service guarantees delivery by 1pm the day after dispatch and requires a signature on delivery.

UK orders below £70 are sent by Royal Mail 1st class Signed For, which requires a signature on delivery.

Non-EU parcels require a customs form to be attached. Any customs fees incurred are the customer's responsibility. Please ensure you are familiar with customs charges for your country before you place your order. 

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Returns

I take every possible care to ensure that your jewellery reaches you in a good condition, but if there has been damage caused in transit please contact me within 14 days of receiving your order. I have taken great care in making my jewellery and I hope that you will love it as much as I do, but if this is not the case, please within 7 days to organise its return. I am happy to offer an exchange on a different piece.  Regretfully earrings are not eligible for return for a refund or exchange. 

As per the latest UK Distance Selling Regulations, please note the following:

  • Goods must be returned within 14 calendar days of cancellation.
  • Refunds will be processed within 14 calendar days of the return of the goods and payments made using the same method as you used to pay for your order.
  • Return postage costs can only be refunded if the item was faulty or the incorrect item was sent.
  • Please remember to get proof of posting and please note that jewellery is only insured in transit when posted using Royal Mail’s Special Delivery service. Any other method is at your own risk.
  • You are liable for any diminished value of the jewellery resulting from handling in any other way than what is necessary to establish its nature, characteristics and functioning while you are responsible for it. This includes when the jewellery is in transit back to me.
  • Items made to a requested size not generally listed on the website, with requested stones, made in gold or made to commission are not eligible for refund or exchange.
  • No refunds can be given for gift certificates.